Tell each owner about the action assigned to them

Make sure each person knows, the same day, which action was assigned to them, for whom and by when.

The task in figures

Gives you back
1.4 h a monthper team; today it takes 1.4 to 4.3 h a month
Elmira today
Does it
Frequency
Weekly
Who does it today
Analyst
How it is done today

What hurts today.

  • Whoever missed the meeting does not know they have an action.

  • The notice gets lost in email, and the action falls due without being started.

  • Telling each one, one by one, takes the afternoon.

An action assigned in a meeting to someone who was not there does not exist for them until they find out. The analyst sends each owner an email or a message with what falls to them, and then clarifies what is expected. If the notice gets lost, the action falls due without anyone starting it.

Done today with

  • In-person meeting
  • Email and chat
With Elmira

Each step, today and with Elmira.

When someone is assigned an action, Obeyaka tells them in their inbox and, if they talked to Elmira in the last day, on WhatsApp, where they can ask her what is expected. When it falls due, it reminds them too.

StepTodayWith Elmira
Tell each owner what falls to themEmail and chat10 min – 30 minAutomatic
Clarify what is expected, for whom and by whenEmail and chat, In-person meeting5 min – 15 minWhatsApp
The person accepts the action, or asks to change itEmail and chatYour call
Remind them when it falls dueEmail and chat5 min – 15 minAutomatic

The conversation

Elmiracontinuous improvement agent
  1. Diego Fuentes assigned you “Check compressor 2”.

  2. Camila, Maintenance technician

    What exactly do I have to do, and by when?

  3. Check compressor 2, for Diego Fuentes, under the goal “Cut downtime hours”. It is due on Friday, October 16, and it counts as done when it passes the pressure test without leaks.